The rules of the road for planning and booking with us.
Last updated: 10 September 2026
These terms apply when you use traveltoaus.com, ask us for an itinerary or quote, or book anything through us. Please read them before you book. If anything isn't clear, message Rob and he'll explain it in plain English.
1. Who we are
Travel2Aus ("we", "us", "our") is a trip-planning and booking service for travel in Australia, focused on the East Coast. We're a small team led by Rob, and you can reach us at rob@traveltoaus.com or on WhatsApp.
In these terms, "you" means the person using the website or making a booking, and everyone travelling on that booking. If you book for other people, you confirm that they've agreed to these terms and that you'll pass on the booking details to them. You need to be 18 or over to make a booking.
2. Our role: we arrange, operators deliver
We don't run tours, boats, flights, accommodation or vehicles ourselves. Every experience you book through us is delivered by an independent operator, such as a sailing company, dive operator or rental company.
When you book, your contract for that experience is with the operator, and the operator's own terms apply alongside these ones. If the two ever disagree about how the experience itself is run, the operator's terms apply.
Operators pay us a commission when you book through us. That's how our planning help stays free.
3. Free itineraries and advice
Our itineraries, quotes and advice are free, with no obligation to book anything.
An itinerary is a suggested plan, not a booking. Nothing is reserved until you've booked, paid, and received a confirmation.
Prices and availability in an itinerary are correct when we send it, but they can change until you book. If a quote is only valid for a set time, we'll say so when we send it.
Our suggestions are based on what you tell us and on our own experience of the coast. Please check that timings, pickup points and requirements work for you before you book.
4. Booking tours and activities
When we book a tour or activity for you:
we'll confirm the price, date and key details with you before you pay;
your booking is confirmed once payment goes through and you receive a confirmation email or voucher;
your confirmation shows the operator, where to meet or be picked up, and anything you need to do before the day.
Please check your confirmation as soon as it arrives and tell us within 24 hours if something is wrong, such as a misspelled name or the wrong date. Some operators ask you to confirm your pickup time with them before the trip. Where that applies, it's shown in your confirmation.
5. Campervan and car hire
If we arrange a campervan or hire car for you, it's supplied by an independent rental company.
Your rental agreement is with the rental company. You'll accept it when you book or sign it when you collect the vehicle.
Every driver must meet the rental company's licence and age requirements. If your licence isn't in English, you'll need an International Driving Permit or an approved translation.
The rental company sets the bond, excess and insurance options, fuel and distance rules, where the vehicle may be driven, and any one-way or late-return fees. These are set out before you pay, so please read them carefully.
Damage, fines, tolls and traffic offences during your hire are between you and the rental company.
Most rental agreements don't allow driving on beaches or sand tracks, including K'gari (Fraser Island).
6. Custom trips we arrange for you
If Rob books a multi-part trip for you, for example tours, transport and accommodation together, we'll send you a written summary before anything is booked. It will show:
what's included and what isn't;
the total price;
when payment is due, including any deposit;
the cancellation terms for each part of the trip.
Your trip is confirmed once you've accepted the summary, paid what's due, and received a confirmation for each booking.
7. Prices and payment
Prices are in Australian dollars (AUD) and include GST where it applies.
Prices are set by operators and can change without notice until you book. Once your booking is confirmed and paid, your price is locked in, apart from anything the operator says is payable on the day. Those costs are listed in your quote or confirmation.
If you pay from an account in another currency, your bank or card provider sets the exchange rate and may charge its own fees.
Card payments are handled securely by our booking partners' payment providers. We never see or store your full card number.
8. If you need to change or cancel
Each booking follows the operator's own change and cancellation policy. It's included in your quote and confirmation, so please check it before you book.
Travel2Aus doesn't add a cancellation or change fee of its own on top of the operator's.
To change or cancel, email rob@traveltoaus.com or message us on WhatsApp with your booking reference, as early as you can. Operator deadlines are strict, so please give us time to act before the notice period ends.
If you miss a departure, don't turn up, or leave a trip early, a refund usually isn't available.
Refunds depend on the operator's policy and go back to the card you paid with. We'll chase them for you.
9. If an operator cancels or changes your trip
Operators sometimes cancel or change trips for safety reasons, usually weather or sea conditions. That decision is theirs, and it's made to keep you safe.
If an operator cancels, you'll be offered another date, a similar alternative, or a refund for that part of your trip, in line with the operator's terms. We'll help you choose and rearrange the rest of your plans where we can.
We can't cover other costs a cancellation causes, such as extra nights or new flights. Good travel insurance is the best protection for those.
10. Your safety and fitness
Many of the trips we sell are active: diving, snorkelling, skydiving, sailing and 4WD driving. Before you book:
check the age, weight, health and fitness requirements in your itinerary or confirmation;
be honest with the operator about any medical condition that could affect you. Some activities, like scuba diving, need a medical declaration on the day;
on the trip, follow your guide's and crew's instructions at all times.
An operator can refuse to take someone, or remove them from a trip, if they're unsafe, affected by alcohol or drugs, or putting others at risk. If that happens, a refund may not be available.
11. Before you travel
Passports and visas. You're responsible for having a valid passport, visa and anything else Australia, or any country you pass through, requires.
Travel insurance. We strongly recommend comprehensive travel insurance that covers medical costs, cancellation, and the activities you're doing, such as diving or skydiving.
Your details. Make sure the names on your booking match your ID, and keep your phone number and email up to date so operators can reach you.
12. Our responsibility to you
We'll take reasonable care when planning and booking your trip, and we'll give you information that's accurate as far as we know. Operators are responsible for how their trips, vehicles and services are run, including safety on the day.
To the extent the law allows, we aren't liable for loss or damage caused by an operator, or for indirect losses such as missed connections. Where our liability can't be excluded, it's limited to supplying the service again or refunding what you paid for it.
Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law, or under the consumer laws of the country where you live, that can't lawfully be excluded.
13. Complaints
If something goes wrong on a trip, please tell the operator straight away so they have a chance to fix it. Then let us know at rob@traveltoaus.com. We'll reply within 5 business days and work with the operator to try to put it right.
14. Using this website
We work to keep the site accurate, but tour details, prices and photos come from operators and can change. The details shown when you book, and in your confirmation, are the ones that count.
The text, design and branding on this site belong to Travel2Aus. Operator photos and logos belong to their owners. Please don't copy our content without asking first.
Links to other websites are there for convenience. We're not responsible for their content.
15. Privacy and cookies
How we handle your personal information is explained in our Privacy Policy, and how we use cookies is explained in our Cookie Policy.
16. Changes to these terms
We may update these terms from time to time. The version on this page when you make a booking is the one that applies to that booking.
17. Governing law
Queensland law applies to these terms, and the courts of Queensland can hear any dispute about them. If you're a consumer, you can also bring a claim in the courts of the country where you live, and you keep any protections its consumer laws give you.