What we collect, why we need it, and the choices you have.
Last updated: 10 September 2026
This policy explains what personal information Travel2Aus collects, why we need it, who we share it with, and the choices you have. We only collect what we need to plan and book your trip, and we never sell your information.
1. Who's responsible for your information
Travel2Aus runs traveltoaus.com and is responsible for the personal information collected through it and through our planning and booking services. If you have any questions, email rob@traveltoaus.com.
We handle personal information in line with the Australian Privacy Principles. If you're in the UK or the European Union, we also follow the UK GDPR and EU GDPR, and we act as the "controller" of your information.
2. What we collect
Information you give us
Contact details: your name, email address, phone or WhatsApp number, and country.
Trip details: dates, destinations, group size and ages, budget, interests, and anything else you tell us in a form, email or message.
Booking details: the names of everyone travelling, pickup locations, and anything an operator needs to know, such as dietary requirements.
Health information: only when an activity requires it, for example mobility needs or a dive medical question, and only with your consent. We pass it only to the operator who needs it.
Driver details: for campervan and car hire, the licence details and date of birth the rental company asks for. These are collected when the booking is made.
Feedback: reviews and feedback you send us or post about us.
Information collected automatically
With your consent, analytics tools record things like which pages you visit, your device and browser type, your approximate location, and how you found us.
Our website host keeps short-term server logs, including IP addresses, to keep the site running and secure.
Information from others
Operators and booking platforms tell us about your booking status and any changes.
Review sites like Trustpilot show us reviews you choose to post about us.
3. How we use it
For travellers in the UK and EU, the legal basis for each use is shown in brackets.
To reply to your enquiries and build your itinerary (taking steps you've asked for before a contract, and our legitimate interest in helping you plan).
To make and manage your bookings, send confirmations, and give operators what they need to run your trip (performing our contract with you).
To help you during your trip and handle changes, cancellations and complaints (contract and legitimate interests).
To send you travel ideas and offers, only if you've opted in (consent).
To understand how people use our website so we can improve it (consent, through the cookie banner).
To keep business records for tax, accounting and legal purposes (legal obligation).
To prevent fraud and keep our website secure (legitimate interests).
4. Who we share it with
Operators and rental companies you book with, limited to what they need to deliver your trip.
Booking platforms we use to make bookings and take payments, such as Hero for tours and activities.
Providers who help us run the business: Fillout (website forms), Google (email, spreadsheets and website analytics), Netlify (website hosting), CookieYes (cookie consent), Meta (WhatsApp messaging) and Behold (displaying our Instagram feed). They can only use your information to provide their service to us.
Authorities or professional advisers, where the law requires it or where it's needed to protect our rights or someone's safety.
We don't sell or rent your personal information, and we don't share it with advertisers.
5. Storing information outside your country
We and our providers store information in Australia, the European Union, the United Kingdom and the United States. If you're in the UK or EU and your information leaves that area, we rely on recognised safeguards, such as adequacy decisions or Standard Contractual Clauses, to protect it.
6. How long we keep it
Enquiries that don't lead to a booking: up to 2 years after we were last in touch.
Booking records: up to 7 years, to meet tax and accounting rules.
Marketing preferences: until you unsubscribe.
Analytics data: up to 14 months.
After that, we delete or anonymise it.
7. Keeping it safe
We use reputable providers, secure connections, and access controls that limit who can see your information. No system is completely secure, so if a data breach is likely to cause you serious harm, we'll tell you and the relevant regulator as the law requires.
8. Your rights
You can ask us to:
show you the personal information we hold about you;
correct anything that's wrong or out of date;
delete your information, where we don't need to keep it for legal reasons;
stop or limit how we use it, or send you a copy in a portable format (UK and EU);
withdraw any consent you've given, at any time.
Email rob@traveltoaus.com and we'll respond within 30 days. We may need to confirm your identity first.
If you're unhappy with how we've handled your information, please tell us first so we can fix it. You can also complain to the Office of the Australian Information Commissioner. In the EU or UK, you can contact your local data protection authority, such as the Data Protection Commission in Ireland or the Information Commissioner's Office in the UK.
9. Emails and offers
We'll only send you travel ideas and offers if you've said yes. Every email has an unsubscribe link, or you can just tell us to stop. Messages about a booking you've made aren't marketing, so they'll still arrive.
10. Children
Our services are for adults, and you need to be 18 or over to make a booking. When a booking includes children, we only collect the details an operator needs from the adult making the booking.
11. Cookies
Our Cookie Policy explains the cookies we use and how to change your choices.
12. Changes to this policy
We'll update this page if the way we handle personal information changes, and we'll change the date at the top. If a change is significant, we'll make it clear on the website.